Refund Policy

  1. If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below.

       2. Please note that some products are not eligible for a return if the product is"No longer needed".

       3. For device related issues after usage or the expiration of the return window, we will refer you to the brand warranty center (if applicable). For more information on warranty claims please view on our warranty policy       

You will always find the relevant terms on the product page (Return Policy tab).     


Fashion

Clothing, Apparel, Bags & Shoes.

Rentmoe  items: 14 Days; Return and refund.


Non-Rentmoe  Mall items: 7 Days; Return and refund.


Not eligible for return if the item is "No longer needed". Custom made items, women's intimate apparel and men's inner-wear labeled as non-returnable on the product detail page cannot be returned.


If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same renter. If the same item is not available from the same renter, a refund will be issued.


For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please 


Eye-wear, Jewellery & Watch Rentmoe  all items: 14 Days; Return and refund.


Non-Rentmoe  Mall items: 7 Days; Return and refund.


Not eligible for return if the item is "No longer needed"


If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same renter. If the same item is not available from the same renter, a refund will be issued.


Shoe-care


Rentmoe   items: 14 Days; Return and refund.Non-DarazMall items: 7 Days; Return and refund.Not eligible for return if the item is "No longer needed"If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same renter. If the same item is not available from the same renter, a refund will be issued.